Политика конфиденциальности

1. Общие положения

Настоящая Политика конфиденциальности описывает порядок сбора, использования, хранения и защиты персональных данных пользователей нашего чат-бота в Instagram и WhatsApp компании AMORE SILVER. Мы соблюдаем требования законодательства Республики Казахстан, включая Закон Республики Казахстан "О персональных данных и их защите".

2. Сбор персональных данных

Мы можем собирать следующие персональные данные:

Имя и фамилия пользователя;
Пользовательское имя или никнейм;
Контактная информация (номер телефона, адрес электронной почты);
Содержание сообщений, отправленных в Сервис;
Другая информация, которую вы добровольно предоставляете при взаимодействии с чат-ботом или менеджером.

3. Цели обработки персональных данных

Собранные персональные данные используются для следующих целей:

Обеспечение корректной работы Сервиса и предоставление запрошенных услуг;
Ответы на ваши запросы и сообщения;
Улучшение качества Сервиса и разработка новых функций;
Отправка информационных сообщений при вашем согласии.

4. Передача персональных данных третьим лицам

Мы не передаем ваши персональные данные третьим лицам, за исключением случаев:

Предусмотренных законодательством Республики Казахстан;
Когда это необходимо для предоставления услуг (например, с согласия пользователя).

5. Защита персональных данных

Мы принимаем необходимые организационные и технические меры для защиты ваших персональных данных от несанкционированного доступа, утраты, изменения или раскрытия.

6. Права пользователя

Вы имеете право:

Запрашивать информацию о ваших персональных данных, которые мы обрабатываем;
Требовать исправления неточных или устаревших данных;
Отзывать свое согласие на обработку персональных данных;
Требовать удаления ваших персональных данных, если это не противоречит законодательству.

Для реализации своих прав вы можете связаться с нами по указанным ниже контактам.

7. Хранение персональных данных

Персональные данные хранятся не дольше, чем это необходимо для целей их обработки, или в течение срока, установленного законодательством Республики Казахстан.

8. Использование файлов cookie и аналогичных технологий

Наш Сервис может использовать файлы cookie и аналогичные технологии для улучшения работы и персонализации вашего опыта. Вы можете настроить использование файлов cookie в настройках вашего браузера или устройства.

9. Изменения в Политике конфиденциальности

Мы можем периодически обновлять данную Политику конфиденциальности. Обновленная версия будет опубликована на этой странице.. Рекомендуем регулярно проверять эту страницу на предмет изменений.

10. Контактная информация

Если у вас есть вопросы или предложения по поводу нашей Политики конфиденциальности, пожалуйста, свяжитесь с нами:

Электронная почта: info@amoresilver.kz
Телефон: +77071701044
Адрес: Тараз, Айтиева 5

Privacy Policy

1. General Provisions

This Privacy Policy describes the procedures for collecting, using, storing, and protecting the personal data of users of our chatbots on Instagram and WhatsApp operated by AMORE SILVER. We comply with the laws of the Republic of Kazakhstan, including the Law of the Republic of Kazakhstan "On Personal Data and Their Protection."

2. Collection of Personal Data

We may collect the following personal data:

User's first and last name;
Username or nickname;
Contact information (phone number, email address);
Content of messages sent to the Service;
Other information you voluntarily provide when interacting with the chatbot or manager.

3. Purpose of Processing Personal Data

The collected personal data is used for the following purposes:

Ensuring the proper functioning of the Service and providing the requested services;
Responding to your inquiries and messages;
Improving the quality of the Service and developing new features;
Sending informational messages with your consent.

4. Disclosure of Personal Data to Third Parties

We do not disclose your personal data to third parties, except in cases:

Provided for by the legislation of the Republic of Kazakhstan;
When it is necessary to provide services (e.g., with the user's consent).

5. Protection of Personal Data

We take necessary organizational and technical measures to protect your personal data from unauthorized access, loss, alteration, or disclosure.

6. User Rights

You have the right to:

Request information about your personal data that we process;
Demand correction of inaccurate or outdated data;
Withdraw your consent to the processing of personal data;
Request the deletion of your personal data if it does not contradict the law.

To exercise your rights, you can contact us using the contact information provided below.

7. Storage of Personal Data

Personal data is stored no longer than necessary for the purposes of its processing or for the period established by the legislation of the Republic of Kazakhstan.

8. Use of Cookies and Similar Technologies

Our Service may use cookies and similar technologies to enhance performance and personalize your experience. You can configure the use of cookies in your browser or device settings.

9. Changes to the Privacy Policy

We may periodically update this Privacy Policy. The updated version will be published on this page. We recommend regularly checking this page for any changes.

10. Contact Information

If you have any questions or suggestions regarding our Privacy Policy, please contact us:

Email: info@amoresilver.kz
Phone: +7 778 002 0778
Address: Aiteke Bi Street 5, Taraz, Kazakhstan

User Agreement

Effective Date: Upon Publication

1. General Provisions

1.1. This User Agreement (hereinafter referred to as the "Agreement") regulates the relationship between individual entrepreneur Tsai E.A., operating under the trademark AMORE SILVER (hereinafter referred to as the "Company" or "We"), and an individual (hereinafter referred to as the "User" or "You") when using the website https://amoresilver.kz/ and related services, including chatbots on Instagram and WhatsApp (collectively referred to as the "Service").

1.2. By using the Service, you confirm that you have read and agree to the terms of this Agreement and the [Privacy Policy](link to your Privacy Policy).

1.3. If you do not agree with the terms of the Agreement, you must discontinue using the Service.

2. Subject of the Agreement

2.1. The Company provides the User with access to the Service for:

Viewing and purchasing products presented on the website;
Interacting with chatbots to receive information and support;
Receiving news and updates about products and promotions.

2.2. The terms of use of the Service are governed by this Agreement and the legislation of the Republic of Kazakhstan.

3. Registration and Account

3.1. To use certain functions of the Service, registration and account creation may be required.

3.2. When registering, you agree to provide accurate and up-to-date information about yourself.

3.3. You are responsible for maintaining the confidentiality of your account credentials and agree not to disclose them to third parties.

4. Rights and Obligations of the Parties

4.1. Rights and Obligations of the Company

4.1.1. The Company agrees to provide access to the Service in accordance with the terms of this Agreement.

4.1.2. The Company reserves the right to make changes to the functionality of the Service, update, suspend, or terminate its operation, notifying the User when possible.

4.1.3. The Company agrees to ensure the confidentiality of the User's personal data in accordance with the [Privacy Policy](link to your Privacy Policy) and the legislation of the Republic of Kazakhstan.

4.1.4. The Company has the right to send informational and promotional messages to the User with the User's consent.

4.2. Rights and Obligations of the User

4.2.1. The User agrees to use the Service in accordance with the terms of this Agreement and the current legislation of the Republic of Kazakhstan.

4.2.2. The User has the right to:

View and purchase products presented on the website;
Seek support through chatbots on Instagram and WhatsApp;
Opt-out of receiving promotional messages.

4.2.3. The User agrees not to perform actions that may disrupt the operation of the Service or cause harm to the Company and third parties.

5. Ordering and Payment

5.1. The User can place an order for products presented on the website by following the instructions on the product page.

5.2. Payment for products is made by the methods specified on the website.

5.3. The Company reserves the right to cancel an order in case of the User's violation of the terms of the Agreement or if the product is out of stock, notifying the User accordingly.

6. Return and Exchange of Products

6.1. Returns and exchanges of products are carried out in accordance with the legislation of the Republic of Kazakhstan and the rules specified on the website.

6.2. To return or exchange a product, the User must contact the Company using the provided contact information.

7. Intellectual Property

7.1. All materials posted on the website https://amoresilver.kz/, including text, graphics, logos, images, and video materials, are the property of individual entrepreneur Tsai E.A. or rights holders and are protected by intellectual property law.

7.2. The use of website materials without the Company's written consent is prohibited.

8. Limitation of Liability

8.1. The Company is not liable for:

Interruptions in the Service's operation due to reasons beyond the Company's control;
Malfunctions in communication networks, equipment, or User's software;
Losses incurred by the User as a result of using the Service if such losses are not related to the Company's intentional actions.

9. Personal Data

9.1. Processing of the User's personal data is carried out in accordance with the [Privacy Policy](link to your Privacy Policy) and the legislation of the Republic of Kazakhstan.

10. Changes to the Agreement

10.1. The Company reserves the right to make changes to this Agreement. The updated version of the Agreement comes into force upon its publication on the website https://amoresilver.kz/.

10.2. Continued use of the Service after changes have been made signifies the User's agreement with the updated terms.

11. Dispute Resolution

11.1. All disputes and disagreements arising from this Agreement are resolved through negotiations between the parties.

11.2. If it is impossible to resolve the dispute through negotiations, it is subject to consideration in court in accordance with the legislation of the Republic of Kazakhstan.

12. Other Provisions

12.1. This Agreement is governed and interpreted in accordance with the legislation of the Republic of Kazakhstan.

12.2. If any provision of the Agreement is deemed invalid or unenforceable, the remaining provisions remain in force.

13. Contact Information

If you have any questions or suggestions regarding this Agreement, please contact us:

Individual Entrepreneur: Tsai E.A.
Trademark: AMORE SILVER
Email: info@amoresilver.kz
Phone: +7 707 170 1044
Address: Aiteke Bi Street 5, AMORE SILVER, Taraz, Kazakhstan
Website: https://amoresilver.kz/